Shipping, Return and Refund Policy

At Jadtar Jewellers, we are committed to ensuring your satisfaction with our jewelry products. 

Please review our comprehensive Shipping, Return and Refund Policy below.

Shipping Policy

1. Made-to-order

We kindly request your understanding and patience once the order is placed as our products are made-to-order and are crafted with the utmost care. The dispatch of purchased items may take approximately 20-30 working days. This timeframe allows us to maintain the highest level of craftsmanship, ensuring that each piece is a true work of art. We appreciate your understanding that exceptional jewelry cannot be rushed.

2. Free Delivery and Shipping

We are pleased to offer free delivery and shipping on all products, excluding remote areas that may not be covered by our standard shipping services. We recommend referring to the information provided on our website to determine if your location falls within our delivery coverage.

3. Dispatch Notification

Once your purchased product is dispatched, we will promptly notify you via email or SMS. This communication will include essential details such as the expected date of delivery, a tracking reference number, and any additional relevant information to help you track your shipment. It is important to note that all delivery dates provided are estimates and subject to potential variations.

4. Insurance

The firm provides transit insurance that safeguards the products until the point of delivery acceptance. It's important to note that this transit insurance applies solely to the delivery process and does not cover return shipping.

Thank you for your trust in our brand, and we look forward to delivering exceptional jewelry to you.

Return Policy

We understand that there may be instances where you need to return an item or seek a refund. Please review Return and Refunds policy outlined below.

1. Notification of Return

If you receive a defective item, we kindly request that you inform us within 3 days of delivery. To initiate the return process, please complete the return request form and attach a photo of the defect, along with a brief explanation of the reason for return. Our customer support team will promptly review your request.

2. Return Shipping

The customer is responsible for covering the return shipping cost. You have the option to either use your preferred reliable and trackable shipping method or request a return shipping label from us, which is both trackable and insured. To ensure the safe return of the item, we highly recommend using a secure and insured shipping method.

3. Timeframe for Returns

Once your return request is approved, please ship the item back to us within 7 days. This timeframe allows us to efficiently process your return and provide a prompt resolution.

4. Condition of Returned Item

To be eligible for a refund or exchange, the jewelry must meet the following criteria:

  1. The item should not have been used or altered in any way.
  2. All original tags and labels must be intact and attached to the item.
  3. The jewelry should be returned in its original packaging to ensure it is protected during transit.

Please note that we reserve the right to deny a return if the above conditions are not met.

Refund Policy

1. Buy-Back Guarantee

We are proud to offer a buy-back guarantee, allowing you to receive an 75% refund on any jewelry purchased from us within 5 years from the purchase date or delivery date for online orders. This guarantee provides you with added confidence and ensures the value of your investment.

2. Full Refund Criteria

We provide a full refund on jewelry that meets the following criteria:

  1. The value of the jewelry is Rs. 20,000 or less.
  2. The jewelry is non-custom made.
  3. The jewelry adheres to all the guidelines outlined in our return policy, and the return request has been approved by our customer support team.

3. Refund Method

All refunds are provided in the form of instore credits or coupons, both of which have no expiration date and can be fully utilized towards your next purchase. We believe this allows you to continue enjoying our products and services. In exceptional circumstances, if necessary, you may contact our customer support team. They will review your request, verify the details, and consider providing a refund to the original payment method. It is important to note that such refunds are handled on a case-by-case basis and at the sole discretion of the firm.

Please note that our refund policies are subject to the guidelines and conditions outlined in our return policy.

We strive to make the return and refund process as smooth as possible. Our dedicated customer support team will carefully inspect the returned item and process the refund or exchange accordingly. If you have any questions or require assistance, please reach out to our customer support team. We are here to help.

Thank you for choosing Jadtar Jewellers.